Page 18 - TalkTalk
P. 18

Supermarket








          Traps                                                  Even the way floors are designed can make you spend



                                                               more. In many supermarkets, the tiles in aisles with
                                                               expensive items are smaller so that it sounds as if
                                                               your trolley is moving faster, which makes you slow
                                                               down and spend more time in that area. Many shops
                                                               use carpets to slow your speed. Other shops remove
          How consumers                                        windows, so that you have less connection with the

                                                               outside world and are more likely to spend more time
          end up buying more                                   shopping. If you can’t see that it is getting dark

                                                               outside, you are more likely to take your time inside
                                                               the shop.
                                                               Retailers  would  quickly  go  out  of  business  if  we
                                                               walked straight in, bought what we needed, then
                                                               walked straight out again. This is why in food shops
        Have you ever wandered into a shop with a list of a    major items such as bread and milk are placed at the
        few things, only to come out with twice as much        back.  Similarly,  in  clothes  shops,  fitting  rooms  and
        stuff? There is a reason for this. Retailers have been   cash  desks  are  usually  far  from  the  entrance.
        using different techniques to increase their sales for   Shopping malls usually have complicated floor plans
        years. And they work!                                  so that it's easy to get in, but harder to find your way
                                                               out.  Also,  separating  escalators  between  floors
        Smell is a common trick used to get shoppers           means you have to walk around the mall to go up to
        spending.  Most supermarkets now welcome               another level. The more time you spend inside, the
        customers with the smell of fresh bread  or roast      more money  you are likely to spend.  Retailers are
        chicken to make you hungry. Retailers are playing      playing with your mind. Don't let them get away with
        with your mind, in which case you are much more        It!
        likely to buy food. Imagine if you're starving! Many
        restaurants and fast food outlets use the same trick
        and send kitchen smells  onto the street to attract
        more customers.

        The way that products  are displayed also plays a
        very important role. More popular items are usually
        in the middle of aisles  so that you have to walk
        further, past more products to reach them. Products
        that shops want to promote are placed at eye-level
        or at the end of aisles to get maximum attention.
        Many companies pay shops to place their products
        there. Have you ever noticed that certain shelves in
        shops look untidy, as if customers have been moving
        everything around? This is not by accident. You may
        think  that  people  would  be  put  off  by  this  but
        retailers  often make areas look  untidy, so that
        customers believe they are looking at reduced price
        products or a very popular promotion.
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